Please Review Before Submitting a Ticket or You May Not Receive a Response
NOTE: We can no longer answer technical questions people have about their hosting, we can not review websites, we can not review keyword lists, We can only answer questions that pertain to methods used in a product. We can not review that you have the method setup correctly, or that your hosting company works with the method, or that your website is setup correctly, etc... We receive too many requests for what would basically be something that is beyond the scope of a product sale. We would like to be able to review everything for everyone but it is just not possible. Tickets are normally answered within 24-48 hours. Depending on volume it can take up to 96 hours or 4 business days. Business days are Mon-Fri except on recognized holidays.
Don and Jeremy no longer answer support tickets directly. Support tickets are now answered by office staff.
Submit a new support request. Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please use the form to the right. A valid email address is required.
Check status of previously opened ticket. we provide archives and history of all your support requests complete with responses.
